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*Credit Card Terminal.com Policy Statements*

 Privacy Policy

 Credit Card Terminal.com does not sell, rent, lease or give your information to any third party for any reason.

 Security Statement

 Credit Card Terminal.com uses 128-bit encryption using the Miva shopping cart and Verisign gateway for your e-commerce security and safety.

 Return Policy

All equipment purchased on Credit Card Terminal.com comes with a 30-day return policy.   Credit for the return does not include freight to the Merchant or freight from the Merchant to Credit Card Terminal.   If the equipment is not returned in sold condition with the original box, correct serial numbers, stickers and all accessories, then a restocking fee of 25% of the purchase price can be applied to your return.  All original merchandise must be sent back (power packs, cords, paper) or you will be charged for the missing items.  Equipment shipped back without an RMA will be rejected or sent back to the Merchant.   Special orders cannot be returned.  Merchant can request an RMA by phone call, an email to Credit Card Terminal.com or simply fill out the Return Merchandise Request Form.

Restrictions to return items
Paper, ribbon, damaged or used equipment, sofware, custom made items, and special order equipment are non-returnable.

Programming Issues

If a unit is returned or exchanged for programming issues, you can be subject to freight charges as well as a $25.00 bench charge for testing unit when no problems are found. 

Exchange & Replacement Policy

Credit Card Terminal.com will honor warranties, returns and exchanges on all equipment purchased from us for (30) thirty days.  Once we received damaged or problem unit, we will ship out replacement at no charge same way original order was shipped.  For merchant to receive a terminal immediately merchant is required to purchase replacement and once the returned unit is received and diagnosed, merchants card will be credited as per Return Policy.  After 30 days, new equipment purchased and golden warranty not taken, merchant will have to contact manufacturer for warranty consideration.  Credit Card Terminal.com warrants refurbished equipment for one year from date of purchase.

 Warranty

NEW Equipment

 All new equipment sold on Credit Card Terminal.com comes with a manufacturers warranty from one to five years pending manufacturer and product line. No other warranties are expressed or implied by Credit Card Terminal.com.

 Credit Card Terminal will honor warranties on all new equipment purchased from us for (30) thirty days.   Returned Items will be diagnosed and shipped within 48 hours.  Products returned and found not to be defective will be returned to Merchant and a $25.00 fee charged.

 All warranty items are shipped via UPS ground service unless Merchant requests otherwise and is willing to pay the additional related costs.

 After 30 days you can contact the manufacturer directly.

 Hypercom 877-HYPERCOM
VeriFone 800-VERIFONE
Lipman (Nurit) 800-454-7626
Ingenico 770-594-6000
Thales 888-710-0100

 Refurbished Equipment

 Credit Card Terminal.com will honor warranties on all refurbished equipment purchased from us for 1 year.   Within the first 30 days returned Items will be diagnosed and shipped within 48 hours.  After 30 days returned items will be repaired or replaced within 7 to 10 business days.  Products returned and found not to be defective will be returned to Merchant and a $25.00 fee charged along with the freight.

 All warranty items are shipped via UPS ground service unless Merchant requests otherwise and is willing to pay the additional related costs.

 What’s NOT Covered

 Normal wear & tear of the product or miss-used, neglected, improperly installed, physically damaged or altered, damaged from improper use or Acts of God will void warranty. 

 

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Copyright © 2004 - 2009 Credit Card Terminal.com a dba of Harley Financial Services   5616 S 122nd E. Ave, Suite N  Tulsa, OK  74146 | Phone: 918-250-8351 
| Fax: 918-254-0713
Last modified: May 14, 2010